Satisfaction Guarantee, Cancellation/Return Policy
We use FEDEX GROUND (5-6 Business) as our shipper of choice for all domestic orders. We are sorry that we cannot offer any other method of delivery at this time. We ship Monday through Friday, from 8:00 a.m. – 6:00 p.m. EST. Please allow 5 to 6 days for your order to arrive. International shipments will be subject to additional fees.
American Anti-Aging is committed to protecting your privacy. We understand that financial information is especially sensitive and that you may have concerns about sharing personal information with us. We believe you should control the amount of information we receive about you. However, if you choose to interact with American Anti-Aging, you have our pledge to protect your privacy.
We use state-of-the-art technology to protect your data from unauthorized third parties. Currently American Anti-Aging uses Secure Socket Layer (SSL) pages to protect your data and secure your transactions. SSL encrypts all your personal information, including your credit card number, name and address as it is transmitted over the Internet.
The personally identifiable information that you provide to us will be used to process your order only. This information is for American Anti-Aging only and is never shared with third parties. Except as explained in this policy, American Anti-Aging will not share your personal information with any third party without first receiving your permission, unless we believe in good faith that the law or professional duty requires. American Anti-Aging will contact you by e-mail when you register, to respond to any questions you may send us, if there is a problem with your order. If there is a problem and we are not able to contact you by e-mail, we may contact you by telephone. It is our policy to send such e-mail only to customers who explicitly give us permission to do so.
We gather traffic patterns and site usage information to help us develop the design and layout of the site and to personalize your shopping experience. As a standard practice, American Anti-Aging assigns a cookie to each user for enabling our shopping cart, tracking content preferences and traffic patterns. As well, we use a system enabling you to login to order from us on repeat visits. Cookies, by themselves, cannot be used to determine the identity of any user. When you check-out with American Anti-Aging, you create a user account, we use information you provide to deliver personalized services, including customized product offerings, billing information to expedite ordering on repeat visits and special offers. When you shop at American Anti-Aging and you purchase nonprescription products from us we collect your name, email address, credit card number and expiration date, phone number, and billing and shipping addresses.